Cardholder Servicing

TSYS^® is uniquely qualified to support your customer service, back-office and sales-support needs. We merge our expertise in the payment industry with a technical understanding of all our platforms to give you unparalleled service. While driving down costs, we assist you with providing premier customer service and retention.

Our patented, rules-based, business process management system combines industry-leading technology with TSYS’ own experience to give you a fully integrated customer service solution. You can even link disparate customer data from other platforms, including Demand Deposit Accounts, Time Deposit Accounts, Insurance Products, Mortgages, Securities and more. TSYS provides you with quick, direct access to unified data via a convenient front-end portal, which provides workflow management for customer care, collections, back office and other areas of your business.

If you prefer to outsource your call-center operations, our various U.S.-based and global contact centers (along with our strategic alliance partners) provide you with around-the-clock support.

You can choose from several service categories that allow you to have either standard or customized solutions to meet your needs. Our options for contact center delivery teams include dedicated, shared or blended services — all of which provide you with an optimal, compliant and secure service model.

For more information, contact your TSYS client representative, or TSYS Sales at +1.706.649.2307 or sales@tsys.com.