FAQs
- Do your clients have to be PCI and/or CISP compliant? Although we are PCI/CISP compliant, we do not require PCI compliance of our clients.
- Do you provide merchant lists? We do not provide merchant lists. We rely on our clients to build their own merchant networks.
- Do you offer web services? We offer full-service web hosting, as well as web design and maintenance services for your merchant and/or member websites.
- How do you gather transaction data? Through our unique relationship with bankcard processors, Associations and bank partners, we obtain raw transaction data using secure file transfers. We can also accept direct retail downloads.
- Can you aggregate transactions outside of the United States? We can leverage our bank relationships to access transaction information outside the United States.
- Do you receive itemized detail or just the transaction amount? Dependent upon your relationship with your merchants and/or the merchants' processor, we can receive SKU and/or itemized level detail on transactions.
- Does the number of daily transactions or the size of the merchants matter? Our systems are capable of handling a large number of daily transactions. Our clients can have merchants of any size.
- Do you return all transaction information, or just the transactions for the cardholders that are registered in the program? We only send information on the transactions that occur between a registered cardholder and a registered merchant.
- Do you only aggregate the transactions, or can you apply business rules (i.e. day of week, frequency, amount of spend) to offer bonuses, etc.? We can apply business rules, and our clients have the ability to change the parameters using our proprietary online program management application called mRewards.
- What information do we need to obtain from our merchants, so TSYS can aggregate the transactions? We can provide samples of merchant authorization forms with the required information, but each client is responsible for creating their own form, based on additional information they would like to gather from their merchants.
- How long does it usually take to implement a program? Implementation is based on the scope of each individual program. However, most programs can be implemented within 90 business days.
- How does a consumer register in my loyalty program? Consumers register their personal credit/debit card(s) through your website (if PCI compliant), or a TSYS-hosted site.
- After a qualified transaction is settled, how does the cardholder receive their reward? We can accommodate numerous reward currencies, including points, miles, rebates, cash back, gift cards or charitable donations. We will provide the necessary information to your banking institution or rewards partner.
- Can merchants contact you directly? We prefer our clients to retain the merchant relationship and therefore, do not handle merchant inquiries.
For more information on our merchant-funded rewards programs, contact +1.480.308.1900 or grsinfo@tsys.com.