TSYS, PAR3 Give Consumers Faster Warnings of Card Fraud
Immediate, direct contact alerts consumers of suspicious events
Demonstration To see a demonstration of the TSYS Notification system, please click here. |
Columbus, Ga., and Seattle, Wash.; April 8, 2003 - In a typical case, crooks would try to use a stolen credit card for hundreds of dollars - sometimes thousands - in theft and fraud before the consumer ever learns of the problem. Based on new automated notification technology from PAR3 Communications, TSYS® will make it possible to notify the consumer by telephone, e-mail or any wireless device at the first signs of fraud, thwarting the losses that might otherwise occur with costly delays.
TSYS NotificationSM allows financial institutions to cut their fraud losses drastically by immediately alerting more cardholders of suspicious transactions. Because these notification messages are highly personalized, the institution also improves customer service and builds customer loyalty. In addition, the company more cost-effectively utilizes its customer service representatives (CSRs) by redeploying them from outbound investigative calls to higher-value inbound fraud resolution calls.
Here's how it works: After TSYS gauges a transaction's veracity with its TSYS CardGuard® fraud detection system, TSYS Notification immediately sends a detailed, automated phone message that requests the customer to verify the transaction (e-mail notification will be added later). TSYS Notification then offers the customer several sophisticated response options: the customer could confirm the purchase, forward the information to other users on the account or connect to a CSR to discuss the transaction in more detail. The customer's responses are immediately updated in the processing system, which ensures that service personnel are fully prepared to meet the customer's needs before receiving the call. TSYS Notification is also available in Spanish and Canadian French.
"With PAR3, TSYS has integrated a service that allows our clients to protect more customers from fraud," says Andy Marks, group executive for value-added products at TSYS. "Now we can attack card fraud earlier, faster and at lower costs than ever before."
TSYS Notification can be experienced in a demonstration on www.tsys.com starting today. Select the demonstration hyperlink under "Experience TSYS Notification Now" on the home page. Users then may simply enter a contact number for any telephone or wireless device. The system will send a sample notification to that device within minutes.
About PAR3 Communications, Inc.
Seattle-based PAR3 Communications, Inc., is leading the next generation of CRM with its award-winning interactive event-based notification solution. PAR3's Intelligent Response Platform™ enables businesses and their customers to participate in an active relationship through highly personalized, interactive notification messages. Businesses such as Household, Alaska Airlines, T-Mobile, Capital One, Progressive Insurance and Northwest Airlines use PAR3's technology to leverage their rich enterprise-level customer data to proactively contact their customers with timely, relevant information via telephone, email, pager, fax or other wireless device. As a member of PAR3's Alliance Network, TSYS joins other VARs, integrators and contact center outsourcers who are adding value to the notification platform and making it available to corporate clients. For more information, visit www.PAR3.com.
About TSYS
TSYS (NYSE: TSS) (www.tsys.com) brings integrity and innovation to the world of electronic payment services as the integral link between buyers and sellers in this rapidly evolving universe. Synovus (NYSE: SNV) owns an 81-percent interest in TSYS. For more information, contact news@tsys.com.
Contacts:
Eric S. Bruner
TSYS Media Relations
706.644.8457
ebruner@tsys.com
Danita Gibson-Lloyd
TSYS Media Relations
706.649.5578
dglloyd@tsys.com
Mary Anne Gunn
PAR3 Media Relations
512.457.8940
maryanne.gunn@par3.com