TSYS Wins Visa Service Quality Performance Awards

Wins Best in Class in Lowest Transaction Rate and Response Time

Columbus, Ga., May 19, 2004 - TSYS has been awarded two Visa Service Quality Performance Awards for lowest assured transaction rate and lowest transaction response time.

Visa Service Quality Performance Award Programs recognize members and processors for exceptional operating performance and focus on service quality improvement. Within each tier, members and processors are recognized for outstanding operating performance in key operation areas directly affecting their customers. TSYS won in tier 1 which recognizes companies with annual Visa sales volume of $5 billion or more. Tier 2 and tier 3 recognize $2-$5 billion and $500 million to $2 billion respectively.

"Given the challenges of the current economic and competitive landscape to the payment service industry, service quality is more important than ever. No where is this more apparent than in bankcard operations, where streamlined workflows, balanced risk management and outstanding customer service can be critical performance factors that set one apart from one's peers. The performance of TSYS distinguishes it as best in class in Lowest Assured Transaction Rate and Lowest Transaction Response Time," said Karen Strong, vice president, VisaNet Account Management.

"These Visa Service Quality Awards affirm our team members' hard work and dedication, as well as our strategic management decision to implement Six Sigma throughout our company," said Phil Tomlinson, TSYS CEO. He continued, "Although we are very pleased by these distinctions, we will strive to improve all of our products, services, and relationships, so that we may continue to exceed our customers' expectations and add value to our shareholders."

TSYS has previously won five VisaNet Processor Performance Awards for Lowest Assured Transaction Response Rate and Lowest Purchase Authorization Response Time with the most recent being in 2002.

TSYS (NYSE: TSS) brings integrity and innovation to the world of electronic payment services as the integral link between buyers and sellers in this rapidly evolving universe. Synovus (NYSE: SNV) owns an 81-percent interest in TSYS. For more information, contact news@tsys.com.

Contacts:
Cyle Mims
TSYS Media Relations
+1.706.644.3110
cylemims@tsys.com