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Disputes and Chargebacks

Managing cardholder disputes is an essential part of providing excellent customer service. The process is typically manual and labor intensive, requiring expert resources and a keen understanding of how to interpret industry requirements and manage deadlines. Chargeback and dispute processing can be an expensive proposition that requires ongoing investment to sustain technology, manage employee training and turnover, and ensure Visa and Mastercard compliance.

By outsourcing chargeback and dispute resolution activities, you can enhance customer relationships while gaining greater insight and control over the process than ever before. TSYS Dispute ResolutionSM is a comprehensive chargeback and dispute service performed by a dedicated team of highly knowledgeable specialists. Using a powerful system that provides access to real-time information, automates tasks, and captures critical data and images, TSYS can resolve dispute cases with unsurpassed speed and accuracy. TSYS can help you manage all or part of your dispute process. Our broad range of services span retrieval requests through chargeback, reversal, representment, arbitration, compliance, collections and customer support.

Our dispute resolution services include:

  • Dispute resolution
  • Retrieval requests
  • Chargeback processing
  • Representment
  • Arbitration
  • Compliance / case filing
  • Customer support
  • Highly trained chargeback / dispute staff and agents
  • Onshore and offshore service delivery models

Our specialized risk call center provides experts in both fraud and dispute resolution to provide valuable service to the customer as well as cost savings for our clients. Almost 30 percent of the initial dispute calls are resolved during the initial call.

For more information, contact your TSYS client representative, or TSYS Sales at mssales@tsys.com.

Total System Services, Inc. is licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,128,984; 5,828,734; 5,684,863; 5,815,551; 5,974,120; 5;898,762; and others.