In today’s market, businesses need a partner to handle the processes associated with day-to-day business. TSYS® is uniquely qualified to handle your customer service, risk and fraud mitigation, collections, disputes and chargebacks, back-office and sales-support challenges. We merge expert payment-industry knowledge with the knowledge of all our platforms and value-added product solutions, to give you an unprecedented level of service. TSYS strives to assist with consumer and merchant acquisition and retention, while driving down your cost. Our various domestic and global contact-center operations, along with our strategic alliance partners, provide around-the-clock support.
We manage more than 2,500 seats throughout our global contact centers, and support clients across the entire payment processing spectrum to include: issuing, acquiring, prepaid and loyalty. Our 24-hour contact centers are located in the United States, United Kingdom, Netherlands, Philippines, Jamaica, India and South Africa.
At TSYS, we know that our interaction with your customers is a reflection of you, and in today’s market, businesses need a partner to manage the processes associated with day-to-day operations for your customers. Our global operations centers provide our clients with the opportunity for scalability and variable cost models. Our goal is to answer your unique needs by providing a comprehensive outsourced business model that is flexible, efficient and centered on your business requirements.
TSYS is focused on helping you grow your business and boosting your bottom line performance. As your strategic partner for customer support and solutions, we constantly strive to make improvements to our quality approach and leverage best practices, platforms and people to help grow your brand and retain your loyalty. We do this by combining our vast knowledge of issuer- and acquirer-servicing processes with our relentless pursuit of customer relationship excellence and a commitment to providing the best technology solutions available.
We provide our clients with solutions for:
- Customer service
- Risk and fraud mitigation
- Collections and debt recovery
- Disputes and chargebacks
- Back-office services
- Telesales programs
- Quality approach
For more information on customer service, contact your TSYS client representative, or TSYS Sales at mssales@tsys.com.
Total System Services, Inc. is licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,128,984; 5,828,734; 5,684,863; 5,815,551; 5,974,120; 5;898,762; and others.