TSYS Managed Services EMEA oversees all customer service, risk/fraud mitigation, collections, dispute/chargebacks, back office, sales and contact center operations for TSYS outside of the U.S. TSYS Managed Services EMEA handles millions of calls annually and provides full service contact center support for TSYS' pan-European client base. With 24x7 contact centers in the UK and Netherlands, TSYS Managed Services EMEA is a strategic partner for customer support and solutions, ensuring our client's service-oriented business processes are managed efficiently and successfully.
Adrian Garton, together with his team of experts from TSYS Managed Services EMEA, discusses several key contact center servicing topics and what TSYS is doing to support our clients and their cardholders.